COVID-19 Alert Level Update - 15th October 2020
We are now open!
We would like to take this opportunity to thank our wonderful team, loyal customers and wider community, who have supported us over the past few months. It means a lot to us and we look forward to seeing you over the coming weeks. The health and safety of our team and customers is our priority and we have adapted our procedures and put additional measures in place in accordance with Government guidance.
3 Tier Alert Level
On 14 October, the Government introduced a 3 tier alert level system. We are in a Medium alert level area. This means that the rule of 6 indoors and outdoors is in place. If you are from a Medium alert level area, you may visit us in a maximum group size of 6 people (including children) from any number of households.
If you are from a High alert level area, you may only visit us in a maximum group size of 6 people (including children) from one household or support bubble.
If you are from a Very High alert level area, you should not travel out of your area so please do not visit us until your alert level is reduced.
Please click here to see a summary of the activities which are and aren't allowed in each alert level:
To check the alert level for any postcode, please visit the Government Coronavirus webpage:
The Government now require everyone to wear a face covering in a wider range of settings including shops, supermarkets, shopping centres, banks, beauty salons, vets and visitor attractions. You are also required to wear a face covering in hospitality premises (hotels, bars, pubs, restaurants and cafes), except when seated at a table to eat or drink. Some exceptions do apply. For full details, please visit: https://www.gov.uk/government/...
We therefore ask that you wear a face covering when visiting our marina office, chandlery and facilities buildings.
Have undergone training in our COVID-19 risk assessments, new procedures, social distancing and increased hygiene protocols
Have been provided with appropriate PPE including masks, visors, gloves, aprons and hand sanitiser, and trained in the use of each
Will be required to self-isolate if they have COVID-19 symptoms
We politely request that if you or any members of your household have COVID-19 symptoms, please do not visit us, stay at home and self-isolate - https://www.nhs.uk/conditions/...
When Visiting Us
Please adhere to social distancing guidelines
Please pay by card or contactless
It is a legal requirement to wear a face covering in public areas of hospitality and retail premises. Please ensure you are wearing a face covering before entering the marina office, chandlery and facilities buildings, and adhere to the guidance at all times
Please observe all signage indicating entry and exit points and maximum occupancy numbers for facility buildings. When using jetties, please maintain social distancing restrictions
Please sanitise your hands on entry to our buildings, hand sanitiser stations are available at entry and exit points
We have created separate entry and exit points where possible
We have increased the frequency of cleaning and disinfecting, paying extra attention to high-touch areas, using fogging machines and sanitiser
Signage and information boards will be in place to remind customers and our team of social distancing and our new guidelines
Protective screens have been installed at all workplace counters to protect our team and customers
We are ventilating public areas and our facilities as much as possible to allow increased air circulation
Our toilets and showers remain open with reduced capacity, therefore we ask that you use the facilities on your boat where possible
Please adhere to social distancing at all times. If you have children with you, please ensure they are supervised and adhering to social distancing at all times
Marina Office & Chandlery
Open Monday to Saturday 9am to 5pm, closed daily between 1-1.30pm
Can I park at the Marina?
Yes, please use the marina car park as normal being mindful of those around you.
Can my friends visit my boat?
Be aware of Government Guidance on household gatherings dependent on the alert level for the Marina and your local area.
Can I get diesel and a pump-out?
Diesel and pump-outs are available. Only one boat on the service quay at any time, please call the marina to confirm the quay is free prior to moving your boat. Do not refuel or take fuel cans onto the jetties.
How do I buy chandlery items?
We’re operating a click and collect service. Please email reception on firstname.lastname@example.org or call 01889883713. Payment will be taken over the phone and your items will be ready for collection at an agreed time.
Can we help?
If you cannot safely travel to perform security checks on your boat, or would rather not, we will provide checks on your boat upon request; please email email@example.com to arrange this if you have a particular concern about your boat. If any activity cannot be undertaken safely with social distancing measures being implemented, it should not take place. No watersports are to take place within the marina.
We thank you for helping us keep you, your loved ones and our team safe.
Please note: All COVID-19 policies are based on current UK Government guidelines and are being constantly reviewed based on the latest advice.
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